Refund policy

Return policy

Our right of return is valid for 30 days. If your purchase was more than 30 days ago, unfortunately we cannot offer you a refund or exchange.

In order to be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in the original packaging.

Furthermore, gift vouchers cannot be returned.

Right of revocation for consumers 

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

Cancellation policy

Right of revocation

You have the right to withdraw from this contract within thirty days without giving any reason.

The cancellation period is thirty days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must contact us

   J&MX Collab
   Bernhard Schaefer
   Gerhart-Hauptmann-Str.33
   D-86199 Augsburg
   Email: info@jmx-collab.com

 


inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

We bear the direct costs of returning the goods.

End of revocation 

Status of the return policy and the right of revocation as of February 18, 2024